U​nfolding Futures Training Academy

World Class Training For Educators & Coaches

Terms and Conditions


1.1 For bookings made on behalf of a company, the course fees will be due for payment 30 days from the invoice date or 14 days before the start of the course – whichever is earliest.

1.2 For bookings made on behalf of an individual, the payment is due upon receipt of the booking request.

1.3 Course fees include training materials, lunch (depending on location) and refreshments throughout the day, but they do NOT include accommodation or travel.

1.4 All bookings are classed as provisional until payment has been received in full.

1.5 Payment can be made by debit/credit card, PayPal or invoice/BACS, and must be received 14 days prior to attending the course.

SUBSTITUTIONS: For Inhouse Training

2.1 You can have a substitute take the place of the booked/intended delegate – however, you must notify us in writing 10 days before the start of the course date.

2.2 If you require a substitution less than 10 days before the start of the course, there will be a £95.00 administration fee. All details pertaining to the new delegate must be provided at the time of the request.


3.1 You may cancel a booking and get a full refund without incurring any penalty, providing we receive your request, in writing, no later than 20 working days before the first day of the commencement of the course.

3.2 Cancellation is only applicable if the course has been paid for in full.

NB: Should you wish to cancel under 10 days, unfortunately, a refund will not be paid as venue and trainer fees will have been incurred.


4.1 This option is only applicable if the course has been paid for in full.

4.2 You may transfer to another course, free of charge, on one occasion without incurring any additional charges/penalties, providing you notify us no later than 20 working days before the first day of the commencement of the course. Unfortunately, should you wish to transfer under 10 days we are unable to assist with the transfer as venue and trainer fees will have been incurred.

4.3 If you do transfer to another course the terms of the original invoice will still apply and therefore payable within 30 days from the date it was originally issued.


5.1 Should you choose to not attend the course, it will be construed that you have cancelled the course and will not receive a refund.


6.1 In the unlikely event that we have to either postpone the course, change the course location or date, we will make every effort to provide you, the customer, with 4 weeks’ notice. Although in accordance with force majure, this may not always be possible.

6.2 If, for any reason, the customer is unable to attend a course that we have relocated or changed the dates of, then we will credit 100% of any prepaid course fees. This credit may be either redeemed against a future course or refunded.

6.3 We will not be liable for any other costs incurred by the company or delegate for any costs incurred (e.g. travel) or any consequential damages.


7.1 The company and their delegates agree to abide by our and the venue Health, Safety and Security measures.

7.2 Please note our minimum numbers are 10 and maximum numbers are 25 for any specific face-to-face course.

7.3 The Unfolding Futures Training Academy operates a Zero tolerance policy: a delegate may be asked to leave a course in the instances of: undesirable behaviour, violation of company rules, or under the influence of alcohol or drugs, or inappropriate use of personal technology and conversation.

7.4 You agree that you will abide by security measures in effect at the venue.


8.1 All copyrights, patents, designs and other intellectual property rights in, or relating to any course materials provided or made available in connection with our courses remain the sole property of the Unfolding Futures Training Academy and its Training Providers.

8.2 No part of any course materials may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical photocopying, recording or otherwise, or translated into any language, without the prior written permission of the Unfolding Futures Training Academy.


9.1 The UFA is GDPR compliant and have a full organisational GDPR Policy. If you would like to access the policy, please see Your Privacy Matters.

9.2 We use data relating to your business to facilitate trading with you and your company and for general correspondence with your staff. We will never pass on this information without your permission. For more details please refer to our Data Privacy Standard which can be found on Your Privacy Matters.

9.3 Information about your company is backed up and stored securely for data recovery and loss prevention purposes. The backup data is encrypted and is only used for data restoration purposes by the UFA.

Prior to course attendance delegate and company name is shared with the venue, trainer and if applicable suppliers – this information will be disposed of immediately after the course.

9.4 You can request what details we hold on you and aim to respond within thirty days. All requests must be emailed to Tracy Gravesande at [email protected]

9.5 Your legal rights

You may choose to request erasure of your personal data, however please note that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

9.6 We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9.7 Data retention – We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Details of your booking will be kept for as long as we need to retain that data to comply with our legal and regulatory requirements. This is generally 7 years unless the law prescribes a longer period.


10.1 We adhere to all Health & Safety legislation where appropriate.

10.2 Delegates with Disabilities and Equal Opportunities

Our training courses welcome all delegates regardless of gender, age, profession, cultural background, etc.

For delegates with disabilities, please ensure you advise Tracy Gravesande, Head of Training Academy when registering for the course and we will endeavour to ensure “reasonable adjustments” and enable a positive and successful learning experience.